SECURE INTERNET SHOPPING - HELP

This is Secure Internet Shopping

Using a Standard Bank credit or debit card to pay for goods and services over the Internet is now more secure with our Secure Internet Shopping service.

The added security is free to you and easy to set up. All you need to do is activate your Secure Internet Shopping service and you can start shopping online at participating merchants with the peace-of-mind you deserve.

In registering for Secure Internet Shopping, you will need to enter a few details and choose the PIN you’ll enter when making online purchases.

Secure Internet Shopping from Standard Bank is in line with MasterCard and Visa’s secure online shopping initiatives in the form of SecureCode and Verified respectively.

Merchants participating in Secure Internet Shopping service will accept payment with a Standard Bank card only if you have registered for the service. Note that you will not be able to use your credit card to shop online at participating merchants unless you have registered for the service.


Details required
When registering you will need to provide the following:

- Card number
- Card verification value, which is the last 3 numbers on the signature panel on   the back of your card
- Expiry date
- Name embossed on card
- Personal identification in the form of the number that appears in either the identity document or passport which   Standard Bank has on record from   when you opened your card account.
- Enter a personal assurance message that will appear  when you are at the check-out point of a participating   merchant and before you enter your PIN.   See “Your personal assurance message” for more about this.
- Choose and confirm a PIN. See “Your PIN” for more on this.

Your personal assurance message
The phrase you enter may not exceed 30 characters and should be unique to you so that you can recognise it as yours. This gives you the assurance that your transaction is secure.

Do not enter your PIN if the message displayed is incorrect. Call 0861 201 311 (South Africa only) or +2711 2411311 (Mozambique and Namibia) immediately and report a possible attempted fraud.


Your PIN
Your Secure Internet Shopping PIN must have five digits. Here are some standards to consider when deciding on a PIN.


- It may not contain the same number repeated three consecutive times, for   example, 11132.
- It may not be consecutive numbers, for example, 12345.
- It may not be the same as your ATM or Internet banking PINs.

Note that when checking out, you will be asked for your “Customer-selected PIN (CSP)" or SecureCode CSP. This is this PIN you chose when registering for Secure Internet Shopping.


Preventing fraud
Call 0861 201 311 (South Africa only) or +2711 2411311 (Mozambique and Namibia) immediately to report a possible attempted fraud.


For further information
Call us on 0861 201 311 (South Africa only) at any time, email ss@standardbank.co.za or visit us at www.standardbank.co.za (South Africa), www.standardbank.co.mz (Mozambique) or www.standardbank.co.na (Namibia).
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